As a Customer Success Specialist, you will:
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- Support insight development/data report building at the request of the greater network engagement team.
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- Maintain and complete various daily activities pertaining to internal administration of the Clover Assistant program and the Network team, in general (i.e. creation and maintenance of trackers/dashboards, clean up/maintenance of trackers and drives, etc.)
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- Assist in identification and resolution of technical/operational issues for the Clover Assistant Customer Success and Network Management teams.
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- Support maintenance of ad-hoc analyses/reporting requests working closely with the Data Science team/Customer Success Analysts.
You will love this job if:
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- You are passionate about transforming health delivery through data driven analysis and development of new technologies.
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- You are a people person – you know how to communicate effectively to build trust and lasting partnerships with many different types of people, teams, and stakeholders.
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- You have a bias to action and love to move quickly from ideas to execution.
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- You are nimble, crave variety, and are comfortable working in a constantly evolving environment.
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- You use analytical input to solve complex problems.
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- You’re able to balance big picture, strategic thinking with an attention to the details that may determine whether a project succeeds or fails.
You should get in touch if:
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- You have some experience in healthcare, preferably in process improvement, operations, and/or analytics.
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- You are able execute on daily tasks and priorities, effectively communicating progress to leadership.
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- You have project management or administrative skills and can multi-task while being highly organized and thorough.
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- You are able to regularly identify opportunities to implement efficient process/operational improvements.
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- You have a working knowledge of Excel and are able to produce basic reports when requested.
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- You have a working understanding of healthcare topics, pertaining to Network, such as, physician reimbursement models, data sharing in provider partnerships, and PCP engagement.