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Customer Success Specialist

As a Customer Success Specialist, you will:

    • Support insight development/data report building at the request of the greater network engagement team.
    • Maintain and complete various daily activities pertaining to internal administration of the Clover Assistant program and the Network team, in general (i.e. creation and maintenance of trackers/dashboards, clean up/maintenance of trackers and drives, etc.)
    • Assist in identification and resolution of technical/operational issues for the Clover Assistant Customer Success and Network Management teams.
    • Support maintenance of ad-hoc analyses/reporting requests working closely with the Data Science team/Customer Success Analysts.

You will love this job if:

    • You are passionate about transforming health delivery through data driven analysis and development of new technologies.
    • You are a people person – you know how to communicate effectively to build trust and lasting partnerships with many different types of people, teams, and stakeholders.
    • You have a bias to action and love to move quickly from ideas to execution.
    • You are nimble, crave variety, and are comfortable working in a constantly evolving environment.
    • You use analytical input to solve complex problems.
    • You’re able to balance big picture, strategic thinking with an attention to the details that may determine whether a project succeeds or fails.

You should get in touch if:

    • You have some experience in healthcare, preferably in process improvement, operations, and/or analytics.
    • You are able execute on daily tasks and priorities, effectively communicating progress to leadership.
    • You have project management or administrative skills and can multi-task while being highly organized and thorough.
    • You are able to regularly identify opportunities to implement efficient process/operational improvements.
    • You have a working knowledge of Excel and are able to produce basic reports when requested.
    • You have a working understanding of healthcare topics, pertaining to Network, such as, physician reimbursement models, data sharing in provider partnerships, and PCP engagement.
Job-Sector: Financial

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